Frequently Asked Questions
Browse our most commonly asked questions, or use the search below to find what you're looking for.
81 questions answered
Is Delivery free of charge?
We Provide Free UK Delivery. Home delivery is available to UK mainland addresses (excluding some Scottish postcodes, see below). Please note that we can no longer ship items to the Channel Islands or Northern Ireland.
When will 2 Seat teak bench be in stock?
Our 2 seater sandwick benches in teak will be back in stock at the end of May 2019. They are currently available for Pre Order.
Do you do picnic tables with attached benches in Winawood?
Hi Christine,
Unfortunately we do not stock the Winawood picnic tables.
All the best.
Garden Centre Shopping
Winawood Tables
I have a winawood bench and have, so far, found it satisfactory and I am trying to find a garden table but I am having problems locating one. Please help.
Hi Ann,
The Winawood tables that we have in stock (or that are on pre-order) are on our website here: https://www.gardencentreshopping.co.uk/benches-winawood-all-weather/table-chair-sets
All the best.
Garden Centre Shopping
Do you sell swinging seats/benches?
Hi Barry,
Unfortunately we do not stock swinging benches or chairs.
All the best.
Garden Centre Shopping
What size is the table?
Hi Nic,
It's 90cm.
Does this table have a hole for a parasol. Thanks
Hi Samantha,
The tables don't have any holes for a parasol, and so would require a cantilever parasol.
All the best.
Garden Centre Shopping
I need a replacement rocking recliner chair cushions
Hi I need a replacement cushions set for rocking recliner . Desperate . Have contacted you but no avail . Please assist
Hi Odette,
You can give us a call to arrange this (limited availability), on 01455 274748.
All the best.
Garden Centre Shopping
Can you advise the seat width?
Do you arrange delivery to Jersey?
Hi Isobel,
The seat width is 57cm.
We do not deliver to Jersey unfortunately.
All the best.
Garden Centre Shopping
What is the height if the seat
Including cushion
Hi Val,
The height of the seat off the floor (including the cushion) is 47cm.
All the best.
Garden Centre Shopping
Can you buy the tables separately
Plus do you have them that do not go up and down
Hi Maria,
Unfortunately we do not sell this table separately, and have no square alternatives.
All the best.
Garden Centre Shopping
Are they high backed?
I would like to know the height of the seat backs of the large reclining sofa set, please. Looking for high back sets, and individual armchairs too.
Hi Maggie,
The reclining chair and sofa backs are 67cm high.
They are very comfortable!
All the best.
Garden Centre Shopping
What are the individual 'Flat pack' dimensions please, for both the 2 & 3 seater Winawood benches ?
Hi Paul,
The flat packed dimensions are as follows:
2 seater - 120 x 68 x 31 cm.
3 seater - 159 x 71 x 26 cm.
All the best.
Garden Centre Shopping
What is the seat height
Following surgery I am most uncomfortable on a low chair. Can you advise the seat height, only the overall height is given.
Hi Barbara,
The back rest height is 50cm.
All the best.
Garden Centre Shopping
Is there a powder blue table?
Have a gorgeous bench. Will buy another but would like a small side table or two to go with. Powder blue so much more tasteful than duck egg! Any plans to produce one?
HI Christina,
Glad to hear you love your bench!
Unfortunately the manufacturers don't currently have a blue table for us, but we will pass on the message!
All the best, and have a great summer.
Garden Centre Shopping
Restock of out of stock items
Hi, this item is currently out of stock (I see it is because the table is unavailable). Can you let me know if there are any plans to restock? Thanks
Hi Rachael,
Thanks for your question.
Yes these sets have proved very popular this year, and unfortunately won't be coming back in stock until much later in the year.
We are also running fairly low on chairs, so if you're interested in having them for this summer I'd recommend buying them sooner rather than later!
You can find the chairs on their own here: https://www.gardencentreshopping.co.uk/rocking-reclining-arm-chair-grey
All the best.
Garden Centre Shopping
I need to know the measurements of the extendable table and reclining chairs dining set
i have a terrace which is only 10 ft wide. i need to know exact measurement of table and chairs front to back - i don't want anyone to fall off the raised terrace.
Hi Andrea,
Here are the dimensions of the set for you to measure up:
Table: Length 204 cm - 264 cm Width 100cm
Chair: Depth = 61cm Width = 61cm
Hopefully that's enough room for no one to fall off!
All the best.
Garden Centre Shopping
Can I buy a footstool to go with the 4 seater Reclining Dining Set in Latte I am trying to buy on line?
Hi Janet,
Yes you can, there is now an option on the product for you to add footstools: https://www.gardencentreshopping.co.uk/four-seater-reclining-dining-set-latte-round
For reference, they are the same shape as the stools on this product (but in the latte colour): https://www.gardencentreshopping.co.uk/rattan-garden-furniture/rattan-bistro-sets/silver-grey-rattan-duo-set-footstools
All the best.
Garden Centre Shopping
How heavy is it?
How heavy is the loveseat?
Hi Christine,
The loveseat weighs approximately 43kg.
All the best.
Garden Centre Shopping
Can the rocking mechanism be locked?
Hi Rod,
The rocking mechanism cannot be locked on these chairs, however we do sell a static chair which you could use instead so that you had 1 rocking and 1 static.
Feel free to contact us on 01455 27474 (9-5, Mon - Sat, 10-4 Sun), or email [email protected].
All the best.
Garden Centre Shopping
footstools for extendable Rattan Dining Set
Hi, The set looks great, but we would like to have 2 footstools to match the chairs. Does anything like this exist ?
Hi Les,
Yes, we do have footstools to go along with this set.
We have smaller square footstools which are £80 per stool, and we also have larger stools which are £150 per stool (images below).
You can give us a ring to arrange this on 01455 274748 (9am - 5pm Mon-Sat, 10am - 4pm Sun).
All the best.
Garden Centre Shopping
How heavy is the 2 seater and are the legs solid?
Just wanted to know how sturdy the bench is compared to a wooden version. Also are legs hollow or solid?
Hi Kim,
The bench is much heavier and more robust than a wooden version, and the legs are solid.
All the best.
Garden Centre Shopping
Do you make a Winawood 4 seater Dining table?
Hi Angela,
Yes we do, here it is - https://www.gardencentreshopping.co.uk/benches-winawood-all-weather/table-chair-sets/square-winawood-dining-set-elegant
All the best
re cappuccino rattan bistro set: what is weight of a chair?
I want to use this set in a summer house and am concerned the chairs may be quite heavy to move. Can the rocking action be stopped if so required?
Hi Walter,
Thank you for your question.
The rocking chairs weigh 22kg each.
The rocking action cannot be stopped.
All the best
Winowood composite benches
Hello we have three of your three seater benches one brown two duck egg blue all three are a couple of years old and have been outdoors for the entire time, all three are looking a little dulled and could do with a lift I have washed them but the dullness has not improved can you advise please?
Hi Colin,
Thanks for your question.
You can give them a going over with some fine sandpaper.
This will however remove the graining effect.