Last updated 13 October 2026
Please note: this page covers orders placed on this website, www.sapcotegc.co.uk, which currently means our artificial Christmas trees. It does not cover our separate garden furniture shop, which has its own returns and cancellation policy and delivery timescales.
Returns and refunds for online orders
We want you to be delighted with your tree. If you change your mind, or something is not right, this page explains what to do. It applies to orders placed on this website for delivery. For anything bought in store, please ask at the tills or call us.
Changed your mind?
You can cancel an online order for any reason up to 14 days after the day you receive it. This is your right to cancel under the Consumer Contracts Regulations 2013. Just tell us within that time by phone or email, quoting your order number.
- If your order has not been dispatched yet, we will simply cancel it and refund you in full.
- If it has already been delivered, please return it to us within 14 days of telling us. The tree should be unused, complete and in its original box. You can bring it to the garden centre (free and quickest) or post it to the address below. The cost of posting it back is yours, unless the tree is faulty or we sent the wrong thing.
- We will refund the price of the tree and our standard £10 delivery charge within 14 days of receiving it back. If a returned tree has been used, or is damaged or incomplete, we may reduce the refund to reflect that.
Damaged on arrival or faulty?
Please check your tree as soon as it arrives and let us know within 48 hours if the box or the tree is damaged, with a photo if you can. We will arrange a replacement or a full refund including delivery, and we will cover the cost of getting it back to us.
Under the Consumer Rights Act 2015 you can return a faulty item for a full refund within 30 days of delivery. After 30 days we will repair or replace a faulty tree, or refund you if that is not possible. If the lights on a pre-lit tree develop a fault, keep the box and contact us; most are also covered by the manufacturer’s guarantee.
Wrong item?
If we have sent you something you did not order, tell us within 7 days. We will collect it or cover the return postage, and send the right tree or refund you in full.
How to return something
- Contact us first on 01455 274049 (Monday to Saturday 8.30am to 5.30pm, Sunday 10am to 4pm) or email [email protected] with your order number, so we know it is coming.
- Bring it in or post it to Sapcote Garden Centre, Hinckley Road, Sapcote, Leicester LE9 4LG. Please pack it well in the original box. Until it reaches us it is your responsibility, so if you post it we recommend a tracked service.
- Your refund goes back to the card you paid with. It usually shows on your statement within 5 working days of us processing it.
Nothing on this page affects your statutory rights as a consumer. If you are not happy with how we have handled something, please tell us and we will do our best to put it right.